The pandemic has changed everything. We no longer shop for groceries, clothes or TVs as we did in March. The same is true of home shopping. And we may never go back to the old ways.

“Consumer shopping behavior has permanently changed; the customer expectation has changed,” Jornaya Head of Consumer Finance Mike Eshelman said at HousingWire Annual. “And we need to adapt to those changes.”

Read this article published on HousingWire detailing Jornaya’s session at HouswingWire Annual: The Pandemic’s Impact on Consumer Shopping Behavior in Mortgage & Real Estate.