The Pandemic’s Impact on Consumer Shopping Behavior in Mortgage & Real Estate

Our job as mortgage professionals is to help consumers when and how they need us. This is especially important in the current crisis as the behaviors of both consumers and those in the housing industry are changing. Jornaya’s Head of Consumer Finance Mike Eshelman and Chief Marketing Officer Rich Smith discussed consumer shopping trends and the impacts on the housing industry during HousingWire Annual 2020. They provided never before seen research on consumer shopping behavior pre- and post-COVID.