CX

Managing Marketing Efforts in the Coronavirus Era: Navigating such uncertain times requires agility, patience, and resourcefulness.

PRIVACY 

Taking Privacy Seriously in the New CCPA Era: Data privacy and technology can help organizations strike the right balance between honoring consumer privacy and collecting the information they need. 

Tips on Engaging Prospects and Customers During the Current Pandemic While Maintaining Compliance: There’s still time to register for our TCPA webinar on April 28, 2020 at 1:00 PM ET. 

INSURANCE

The Pulse of Insurance Shopping During COVID-19: Overall, the current state of insurance online shopping activity remains strong and has trended higher than normal (for this time of year). 

CONSUMER FINANCE

A New California Regulation Will Raise Some Eyebrows: For mortgage lenders and originators, the main concern is likely to be whether they were transparent about how they handled consumer information. 

EDUCATION 

What the Pandemic Teaches About the Need to Redesign Education: Schools need to be better positioned for the next crisis. That means making technology available, preparing students and teachers for online learning, and bringing an equity focus to assessment tools.

AUTO

Record-Setting CPO Sales Volume Reversed in March by COVID-19: Like the new- and used-vehicle markets, the CPO market struggled last month as mandated stay-at-home orders and dealership closings severely hampered vehicle sales.