PRIVACY 

CCPA and Future Data Regulation Compliance: We’ve already begun to see companies, such as Lyft, fail to disclose what data they’re collecting on their customers–resulting in noncompliance with the California Consumer Privacy Act (CCPA) that went into effect on January 1.

CX

3 Key Considerations For Managing Customer Experience During COVID-19: Customer experience during the COVID-19 crisis is about one thing: empathetic engagement. But the timing of your engagement is also incredibly important.

INSURANCE

Keeping an Eye on Consumer Privacy: The consequences of not paying attention and not doing the right thing by consumers with regard to their privacy can be devastating.

CONSUMER FINANCE

My Refi Journey: A Case Study on Customer Experience: When mortgage rates hit record lows, my wife and I agreed that it was time to research what refinancing would mean for our family’s finances. While I was successful in the end, it wasn’t what I expected. 

EDUCATION 

Who is Eligible for the Emergency Financial Aid Grant From the Department of Education? Students struggling due to the COVID-19 crisis are being helped by the Coronavirus Aid, Relief, and Economic Security Act (CARES Act)—but restrictions on who is eligible have caused controversy.

AUTO

Auto Sales Start to Bounce Back, From Very Low Lows: While still drastically low, U.S. auto sales have begun to recover a bit and should rebound even more, as car dealerships get better at selling cars remotely online, and as some states begin to relax restrictions on work and business, that have been aimed at containing the COVID-19 pandemic.