CX

Understanding Your Customers and Prospects During Uncertain Times: It’s times like these that marketers need to be even more aware and sensitive to the expectations of their customers and prospects.

PRIVACY 

Customer Relationships Will Always Win over Lazy Shortcuts in a Post-cookie World: Marketers who lean on the fundamentals of customer relationships and loyalty will succeed no matter what the technology.

Are You Uncertain How to Engage Prospects and Customers During the Current Pandemic While Maintaining Compliance?

The Telephone Consumer Protection Act (TCPA) remains in force, but some restrictions have been implemented as a result of COVID-19. While calls and texts are a vital component of your customer communication strategy and experience, compliance is still paramount. Find out more during our webinar on April 28, 2020 at 1:00 PM ET. 

INSURANCE

Rethinking Risk Management in a COVID-19 World: If there was ever a moment for risk managers to shine, this is it. 

CONSUMER FINANCE

Requests to Delay Mortgage Payments Jump Nearly 2,000% as Borrowers Seek Relief During Coronavirus Outbreak: The Cares Act, which President Donald Trump signed March 27, seeks to limit the economic damage from COVID-19. 

EDUCATION 

Higher Education’s Role in a Federal Jobs Bill: Another 6.6 million Americans filed unemployment claims last week, the Labor Department reported, bringing the unprecedented total job loss amid the pandemic to 17 million in less than a month.

AUTO

Ally Warns of COVID-19 Economic Fallout: “The duration and severity of the pandemic continue to be impossible to predict,” the automotive lender says in an SEC filing.