PRIVACY 

Understanding the Complexities of the TCPA: Even in the most stable of times, much of the market has trouble keeping up with how best to comply with the Telephone Consumer Protection Act (TCPA) and the various changing privacy regulations across the country. 

CX

Marketers Make ‘radical’ Changes To Customer Journeys Amid Pandemic: The COVID-19 pandemic is radically changing customer journeys across the marketing spectrum, exposing gaps in the process and suggesting ways to improve post-outbreak.

INSURANCE

How Insurers Are Fighting the Pandemic: It’s beautiful to see emerging, creative and especially heart-warming initiatives in the insurance community.

CONSUMER FINANCE

As Markets Wobble, Will We See a Wave of Reverse Mortgages? Over the past three months, the stock market has been on a roller coaster. Investment portfolios have followed suit, which could be particularly concerning for those who are counting on those funds for retirement.

EDUCATION 

Public Higher Ed Funding Still Has Not Recovered From 2008 Recession: Latest state higher education finance report provides a 2019 baseline as higher education braces for a recession.

AUTO

How to Maintain Compliance While Working Remotely: The dynamics of the auto retail industry have dramatically shifted over the past few weeks. The good news is that while the backdrop has changed, many dealers still have the capability to work deals remotely.