Customer Journeys in Major-Life Purchase Markets
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Marketers who don’t deliver on customer expectations do so at their own peril.
Today’s customers demand a superior shopping experience, especially with major-life purchases that revolve around the critical parts of our personal lives – home, transportation, education, and health. With more choices, more access to information, and less incentive to be loyal, customers are firmly in control of their relationships with companies.
In this report, you will take a deeper dive into:
- The anatomy of a Major-Life Purchase
- Decision-Making Process for Major-Life Purchases
- Attributes of a Major-Life Purchase Marketer
- Understanding the Major-Life Purchase Journey Through Behavior
Create an outstanding experience for your customer.
Download the report to learn more about the framework of successful practices to create customer lifetime value.